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WHY ROAR®

Are you managing transactions or relationships?

Lasting relations

In every sector, the success of companies is grounded on the capability of creating and sustaining lasting relationships with customers.

Mix of capabilities

This capability is a mix of strategies, processes, tools and skills: it is not easy to get the whole real picture of the related performances.

Return on Any Relationship

ROAR®, Return on Any Relationship, is the first structured rating method that assess your capability to transform customer relationships in business results.

HOW ROAR® WORKS

Rock & Roar: take your business to the next level

ROAR® is a proprietary rating method that assesses how good the company is in dealing the relationships with its customers and in managing processes and resources that enable the relationships with its customers.

The rating can be deployed at two levels.

ROAR Basic

ROAR® Basic: it takes into account a limited set of elements in order to provide a “high level” assessment.

ROAR Plus

ROAR® Plus: it takes into account a wide set of elements, adopting advanced analysis tool (eg. speech analysis, sentiment analysis, correlation techniques etc.).
It gives a deep understanding of company’s capabilities.

ROAR® FOR YOU

ROAR® – based services help to:

Measure

MEASURE
Assess and understand the effectiveness and the efficacy of the relationships with your customers

Improve

IMPROVE
Develop and integrate new processes and resources to increase your ROAR®

Communicate

COMMUNICATE
Develop and deploy a tailored communication to all your stakeholders about your ROAR®

CASE STUDIES

Disclaimer: GAP, owner of ROAR® methodology, is committed to the delivery of quality assessment and information.
Accordingly, every effort is made to ensure the accuracy, currency and reliability of the rating, according to data and information available to GAP. However, changes or additional information not available to GAP may impact on the rating.
No person or organisation should act on the basis of rating without taking appropriate advice.

ABOUT

INDUSTRY EXPERTISE + ACADEMIA

ROAR®, Return on Any Relationship, is a proprietary method that GAP (www.gapitalia.it) has developed thanks to its wide experience in relational process management and in cooperation with academia experts.

At GAP since 2002 we have been helping companies to create, manage and develop relationships of trust with their customers, current and potential ones.

We are side-by-side with companies from the design of the type of relation to establish with customers, to the definition of the most appropriate communication tools and channels, up to the execution and management of relation process between the company and its customers.

Find out your ROAR®,
find out your success.
Contact us.

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